Last Updated: July 2, 2026
New Journeys Behavioral Health (“New Journeys Behavioral Health,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or contact us regarding our mental health treatment services.
By using this website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, certain tracking technologies will only be used after you provide your consent.
1. Information We Collect
Information You Voluntarily Provide
We may collect personal information that you voluntarily provide when you:
- Contact us by phone, email, or through our website
- Complete a contact, admissions, or insurance verification form
- Request information about our programs or services
Depending on your interaction, this information may include:
- Name
- Email address
- Telephone number
- Insurance provider and coverage information
- Information you choose to include in your message
Please do not submit detailed medical records or other highly sensitive information through general website forms unless specifically requested.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Pages viewed
- Referring website
- Date and time of your visit
- Website interactions
Some of this information may be collected through cookies and similar technologies, subject to your privacy choices where required by law.
2. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Operate and secure our website
- Improve website functionality and performance
- Understand how visitors use our website
- Measure the effectiveness of our advertising
- Enhance your browsing experience
These technologies may include cookies, pixels, tags, web beacons, and similar tools provided by our service providers.
California Privacy Notice
Where required under applicable California law, including the California Invasion of Privacy Act (CIPA), non-essential cookies and similar tracking technologies should not be activated until you provide your affirmative consent through our cookie consent banner.
You may change or withdraw your consent at any time through the Cookie Settings available on our website. Withdrawal of consent will apply to future data collection and will not affect processing that occurred before consent was withdrawn.
Essential technologies required to operate, secure, and maintain the functionality of the website may continue to operate where permitted by law.
3. Website Forms
Information entered into our website forms is transmitted only when you voluntarily submit the form.
We do not intentionally use technologies that monitor or record information entered into website forms before submission.
4. Telephone Communications
Telephone calls with New Journeys Behavioral Health may be monitored or recorded for quality assurance, training, compliance, and operational purposes.
Where recording requires consent under applicable law, callers will receive notice before recording begins. Continuing the call after receiving such notice constitutes consent where permitted by law.
Call Attribution
We may use call attribution technologies to better understand how visitors find our services.
Where these technologies rely on cookies or similar tracking technologies, they are subject to your privacy choices and, where required by law, will not operate until appropriate consent has been obtained.
5. Health Information
Using this website, submitting an inquiry, or contacting New Journeys Behavioral Health does not establish a provider-patient relationship.
If you become a patient or client of New Journeys Behavioral Health, any Protected Health Information (PHI) maintained as part of your care will be handled in accordance with:
- The Health Insurance Portability and Accountability Act (HIPAA)
- Applicable California healthcare privacy laws
Patients admitted for treatment will receive a separate Notice of Privacy Practices describing how their Protected Health Information is collected, used, and disclosed.
6. How We Use Your Information
We may use personal information to:
- Respond to inquiries
- Verify insurance benefits
- Coordinate admissions
- Provide requested services
- Improve our website and user experience
- Maintain website security
- Analyze website performance
- Comply with legal and regulatory obligations
- Protect the safety, rights, and security of our patients, visitors, staff, and organization
7. How We Share Information
We do not sell your personal information.
We may share personal information only as necessary with:
- Authorized employees
- Service providers performing services on our behalf
- Technology providers supporting our website and communications
- Insurance verification providers
- Healthcare providers or referral partners when necessary to coordinate services you request or where otherwise permitted or required by law
- Government agencies or law enforcement when required by law
We require our service providers to process personal information only as necessary to provide services to New Journeys Behavioral Health and in accordance with applicable legal obligations.
8. California Privacy Rights
If you are entitled to rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to applicable legal exceptions
- Opt out of the sharing of personal information for cross-context behavioral advertising where applicable
- Limit the use of Sensitive Personal Information where applicable
- Exercise your privacy rights without unlawful discrimination
To submit a privacy request, please contact us using the information provided below.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and satisfy applicable healthcare record retention requirements.
10. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Children’s Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through this website.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:
New Journeys Behavioral Health
7 Maslow
Irvine, CA 92620
Phone: (866) 954-6899